Our in-house team typically replies in minutes, online support is free for every customer, and your questions never land in an outsourced ticket queue.
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Best-in-class support is part of the product, not an upsell: a real in-house team that replies in minutes, included for every customer. Your questions are never routed to an outsourced call center or left to a chatbot.
Whether you manage 50 locations or 5,000, there is always someone to talk to who knows the platform and your account. Customer service here means a real conversation, and we typically respond in minutes, not days.
Your questions are answered by PinMeTo employees who know the platform, your locations, and your goals. Never an outsourced ticket queue, never a dead-end chatbot.
AI helps us answer faster and spot issues early, but there is always a human ready when you need one. That is how we helped Fitness24Seven maintain nearly 250 locations and O'Learys grow their local presence worldwide.
Your questions are answered by PinMeTo employees who know the platform and your account, never an outsourced call center.
Reach a real person through in-platform chat. We typically respond in minutes, not days.
Online support is included for all PinMeTo customers. There is no separate support tier you have to buy to reach a real person.
AI speeds up answers and surfaces issues early, but a human is always there for the questions that matter.
Step-by-step guides, product articles, and webinars in our Knowledge Hub whenever your team wants to self-serve.
EU customers are always supported by our EU-based team, and customers in India by our India-based team. Real people in your timezone.
Real people in your region and timezone, on the channel that suits you.
Message a real person from inside PinMeTo and typically get a reply in minutes.
Open a request any time and our in-house team picks it up, never an outsourced ticket queue.
AI answers quick questions instantly, and a real person is always one step away.
Articles, product guides, and webinars in our Knowledge Hub whenever your team wants to self-serve.
Our support team is your primary contact for everything platform-related, and most questions end there. When you want to go deeper, our Customer Success Manager (CSM) team is ready to analyse your account and what more it could do for you.
Think quarterly reviews, benchmark reporting, action plans to grow your local visibility, and hands-on help with rebrandings or reorganizations. Enterprise customers also have a dedicated CSM, a named person who knows their account and goals.
PinMeTo is ISO 27001 certified and GDPR compliant, with all customer data hosted in the EU, wherever you are supported from. The team supporting you works to the same security standards as the platform itself.
“They've been an invaluable source of support, insight, and ideas, and they are constantly suggesting new ways to make the most of our viral and organic marketing.”
“We've been using PinMeTo for over two years. The tools, support, and expertise that PinMeTo delivers have helped us increase visibility, drive more foot traffic, and optimize our online strategies.”
See what brands achieve with our team behind them.
“PinMeTo gives us capabilities that are far more advanced than what we would build ourselves and allows us to focus on delivering a better customer experience.”
Roy Machielsen Head of Digital & E-commerce | Warmteservice
“I use PinMeTo in my everyday work, it's a complete tool for answering our reviews, publishing and scheduling on social media, and doing a quality check of our Google profiles.”
Sofia Svensson Marketing Project Leader | Smile Tandvård
“There are two parts: the operational value: making it easier to manage, and the results value, which is the visibility we're seeing on the customer side. Both are a great help.”
Thommy Tellefsen CEO | Leid
A real person. Your questions are handled by PinMeTo's own in-house support team. AI helps us respond faster and flag issues early, but it never replaces the human on the other end of the chat.
Free online support is included for all PinMeTo customers. There is no separate support tier you have to buy to get help from a real person.
Typically within minutes through the in-platform live chat. Email and online requests are picked up by the same in-house team, with real people in your region and timezone.
We focus on actual speed rather than a ticket-queue SLA: our in-house team typically responds within minutes through the in-platform chat. If your organisation requires formal response-time commitments, raise it with us during the demo and we will go through what works for your setup.
Yes. Alongside our in-house team, you get the PinMeTo Knowledge Hub, with step-by-step guides, product articles, and webinars your team can use any time. Human support and self-serve resources work side by side.
Great support starts before your first question. Every PinMeTo customer begins with a dedicated onboarding specialist who sets up the account, migrates location data, and trains the team through a clear three-phase project plan.
See how onboarding at PinMeTo works, step by step.
Keep your business data accurate and visible across 100+ networks.
Manage all customer feedback and messages from one AI-powered inbox.
Let our experts run your local search presence for you, end to end.
Free online support for every customer, with an in-house team that typically responds within minutes.
