A dedicated Onboarding Specialist works alongside your team from kickoff to go-live, whether you manage 50 locations or 5,000.
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Onboarding at PinMeTo is enablement, not a handoff. Every customer gets a named Onboarding Specialist who knows your account and works alongside your team, rather than a login and a help-center link. The steps below show exactly who handles what.
It works at any scale. See how we helped Fitness24Seven set up nearly 250 locations and O'Learys grow their local presence worldwide.
Too many tools hand you a login, point you at a help center, and let a chatbot field your questions. For a brand with hundreds of locations and several teams, that means stalled launches, half-configured accounts, and people quietly giving up.
Software alone does not get you live. People do.
Onboarding is a shared journey. Here is exactly who handles each step, from kickoff to the moment you meet your Customer Success Manager (CSM).
Enterprise customers get a dedicated, named CSM. Other customers are looked after by the CSM team.
If you are coming from Yext, Uberall, a spreadsheet, or managing every network by hand, you do not have to move it alone.
Your Onboarding Specialist maps your current setup, migrates your location data into PinMeTo, and checks every network so nothing is lost in the move. You stay live while we switch you over.
When onboarding is complete, we wrap up the project phase together and you move on to operating your account. Our Support Team and Customer Success Managers (CSMs) stay with you, so expertise is always at hand.
Day to day, our in-house support team picks up your questions in minutes, not days. Read more about support at PinMeTo.
“We've set up and maintained nearly 250 locations using PinMeTo and we couldn't have done that by hand. They've been with us every step of the way with advice and support.”
“We received a customized offer, suitable for the organizational structure of AVIA, and the customer support was very helpful and friendly. As a result, we got higher click rates and visibility on Google.”
It depends on how many locations and networks you manage. Your Onboarding Specialist plans the rollout with you, gives you a clear timeline up front, and handles the account setup and location data migration together with your team, so you are never working it out alone.
Yes. Your Onboarding Specialist handles the migration of your location data into PinMeTo as part of getting you set up, so you do not have to move everything across yourself. That includes moves from Yext, Uberall, spreadsheets, or manually managed network accounts.
Two things, mainly: share your location data and give us access to your network accounts. PinMeTo handles the implementation, quality checks, network connections, and profile creation. Your team then joins hands-on training sessions before getting platform access.
No. European customers are onboarded entirely by our EU-based team, and your location and account data stays hosted in the EU, so no personal data is transferred outside it during onboarding.
You move on to operating your account, with our Customer Success Managers (CSMs) and in-house support team alongside you. Day-to-day questions are typically answered within minutes. Read more about support at PinMeTo.
We learn about your brand, your locations, and what you want to improve. No hard sell.
We show you PinMeTo with your use case in mind and answer your team's questions.
If it is a fit, we map onboarding, migration, and a go-live timeline before you commit.
One-on-one onboarding for every customer, with a dedicated Onboarding Specialist from kickoff to go-live.