A dedicated onboarding specialist sets up your account, migrates your locations, and trains your team until everyone is confident. Whether you manage 50 locations or 5,000, you go live in weeks, not months.
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Every customer starts with one-on-one onboarding: a dedicated specialist plans your rollout, implements your data, and trains your team. You are never handed a login and left to figure it out on your own.
The process follows a clear project plan with three phases, a named specialist who knows your account, and a proper handover at the end. Most brands complete the full deployment and are live in weeks, not months.
Too many tools hand you a login, point you at a help center, and let a chatbot field your questions. For a brand with hundreds of locations and several teams, that means stalled launches, half-configured accounts, and people quietly giving up.
Software alone does not get you live. People do.
When you start with PinMeTo, a dedicated onboarding specialist plans the rollout with you, sets up your account, migrates your locations, and runs hands-on training until your whole team is confident.
It works at any scale. See how we helped Fitness24Seven set up and maintain nearly 250 locations and O'Learys grow their local presence worldwide.
Onboarding is a shared journey. Here is exactly who handles each step, from kickoff to the moment you meet your Customer Success Manager (CSM).
Enterprise customers get a dedicated, named CSM. Other customers are looked after by the CSM team.
Behind the journey sits a clear project plan, with an optional check-in at every phase and a proper handover at the end.
Optional: a 30-minute prep session with your Onboarding Specialist.
Optional: a 30-minute prep session with your Onboarding Specialist.
Enterprise customers get a dedicated, named CSM; other customers are looked after by the CSM team. Optional: a 45-minute review with your Onboarding Specialist and a Customer Success Manager to plan your success strategy.
If you are coming from Yext, Uberall, a spreadsheet, or managing every network by hand, you do not have to untangle it alone.
Your onboarding specialist maps your current setup, migrates your location data into PinMeTo, and checks every network so nothing is lost in the move. You stay live while we switch you over.
When onboarding is complete, we run a Success Handover: we review your results together and hand you over to our Customer Success Manager (CSM) team, who stay with you for quarterly reviews, benchmark reporting, and action plans. Enterprise customers also get a dedicated CSM, a named person who knows their account and goals.
Day to day, our in-house support team picks up your questions in minutes, not days. Read more about support at PinMeTo.
“We've set up and maintained nearly 250 locations using PinMeTo and we couldn't have done that by hand. They've been with us every step of the way with advice and support.”
“We received a customized offer, suitable for the organizational structure of AVIA, and the customer support was very helpful and friendly. As a result, we got higher click rates and visibility on Google.”
It depends on how many locations and networks you manage. Your onboarding specialist gives you a clear timeline up front and handles the account setup and location data migration with you, so you are never working it out alone. Most brands are live in weeks, not months.
Yes. Your onboarding specialist handles the migration of your location data into PinMeTo as part of getting you set up, so you do not have to move everything across yourself. That includes moves from Yext, Uberall, spreadsheets, or manually managed network accounts.
Two things, mainly: share your location data and give us access to your network accounts. PinMeTo handles the implementation, quality checks, network connections, and profile creation. Your team then joins hands-on training sessions before getting platform access.
When onboarding is complete, we run a Success Handover: we review your results together and hand you over to our Customer Success Manager (CSM) team. Enterprise customers get a dedicated, named CSM. From then on, our in-house team answers day-to-day questions, typically within minutes. Read more about support at PinMeTo.
We learn about your brand, your locations, and what you want to improve. No hard sell.
We show you PinMeTo with your use case in mind and answer your team's questions.
If it is a fit, we map onboarding, migration, and a go-live timeline before you commit.
One-on-one onboarding for every customer, with a dedicated specialist from kickoff to go-live.