Do you really hear your customers?

They talk, but do you listen?

Today, all major companies that are up-to-date with the world know that customer support and service on social media isn’t just necessary, but also extremely beneficial. They know that great customer experience is key for success, and that it’s really good for sales.

But here’s the thing: social activity is happening at a local level. People tweet, post, comment, rate and review on-site, when they are at your location. Whether they had a good or bad experience, they’ll say it.

Locations and customers are ignored

Would you ignore them if they’d call your phone support? Would you ignore them if they emailed or tweeted? Most likely not - so why ignore them if they’re posting something on your locations, when that location is carrying and representing your brand?

Missed opportunities

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