Customer Success Manager , Malmö, Full time.
PinMeTo in short.
PinMeTo is a marketing technology platform for multi-location businesses to reach local customers and drive sales from online platforms. This includes Facebook, Google, Instagram, Apple Maps, Foursquare, Twitter, and thousands of other directories, apps and online services people use to find businesses. PinMeTo is in the midst of an exciting expansion and it is a great time to join. Having left the startup phase we are now scaling up with both regards to product development and market presence.
We are looking for a Customer Success Manager.
We are currently hiring a Customer Success Manager to work out of our Malmö office. The role is multifaceted and the right candidate will have to possess technical curiosity, project management skills and an aptitude for communication.
As a Customer Success Manager you will be responsible for:
You will be responsible for 5-15 customers at a time through the onboarding process and will be the primary point of contact until handing over to the Customer Growth Team.
You will educate the customer in the PinMeTo platform as well as general knowledge about the networks functionality.
Handling and supporting our customers in more complex matters.
Contact on a weekly basis with our network partners, such as Facebook and Google.
2-3 years of experience in similar fields
Strong skills in time management and project management.
To be able to prioritize you must have a strong analytical ability and easy for holistic view.
Excellent verbal and written communication in English and at least one nordic language.
It’s a big plus with knowledge about web analytics, search and social media platforms.
You are a digital native and a fast learner.
About the team, culture and office
The Customer Success team, is in many ways the heart of the PinMeTo customer experience. We take care of the onboarding process, educate our customers and support them whenever it’s needed, both in the simple tasks but also more complex matters.
The workflow is project based and as a Customer Success Manager you must be able to prioritize and handle multiple tasks simultaneously and at any given time.
Our company culture is based on freedom, responsibility, inclusiveness and diversity. We are in it for the long haul and value a healthy life/work balance. We also know better than to take ourselves too seriously and rarely miss up on a chance to make things fun.
We don’t do dresscode (really, you should see our CEO, great guy but not a suit), office amenities include the “normal stuff” such as brewery and awesome Thursday breakfasts and the office is located in central Malmö close to restaurants and public transport.
Why are you the perfect match?
You have at least 2-3 years of customer management experience, preferably in the digital marketing sphere or B2B SaaS space. Like the rest of the team you understand and appreciate the real value of a great customer experience, both in the simple matters and complex projects. We work in a rapidly moving part of the industry and our customers often need our expertise, which means that you also have an interest in developing your knowledge constantly.
You have excellent communication skills, both written and spoken, in Swedish and English. Additional language skills are highly valued since our customers are located all over the world.
Does this sound fun? Then we would love to get to know you! Send your resumé and cover letter to firstname.lastname@example.org and if you have any questions about the opening, don’t hesitate to contact Hanna Levin at email@example.com