Customer Support Representative
This is you
You are a digital native, comfortable communicating and working in a digital environment
You are a doer. You get shit done
You are creative and look for possible solutions when facing an obstacle
You like to be hands on, but have the ability to have an holistic view
You are a team player, but resourceful on your own as well
On top of that, you are social, structured, effective and curious.
Why are you the perfect match?
Just like the rest of the team you understand and appreciate the real value of a great customer experience, both in the simple matters and complex projects. We work in a rapidly moving part of the industry and our customers often need our expertise.
But what matters most is that you are social and have excellent communication skills, both written and spoken, in Swedish and English. Additional language is highly valued since our customers are located all over the world. We also see that you have preferably minimum 2 years experience with complex B2B customer support.
The position is fulltime and based in Malmö.
PinMeTo in short
PinMeTo is a marketing technology platform for multi location businesses to reach local customers and drive sales from online platforms. Including Facebook, Google, Instagram, Apple, Foursquare, Twitter, and thousands of other directories, apps and online services people use to find businesses.
PinMeTo is in the midst of an exciting expansion and it is a great time to join. Having left the startup phase we are now scaling up with both regards to product development and market presence.
About the team, culture and office
The Customer Success team, is in many ways the heart of the PinMeTo customer experience. We take care of the onboarding process, educate our customers and support them whenever it’s needed, both in the simple tasks but also complex matters. We are the friendly and reliable voice (mostly by chat, e-mail and video conference) that our customers meet when they are digitally frustrated or need guidance for strategic and tactical decisions.
Our company culture is based on freedom, responsibility, inclusiveness and diversity. We are in it for the long haul and value a healthy life/work balance. We also know better than to take ourselves too seriously and rarely miss up on a chance to make things fun.
We don’t do dresscode (really, you should see our CEO, great guy but not a suit), office amenities include the “normal stuff” such as brewery and skateboard ramp and the office is located in central Malmö close to restaurants and public transport.
Sounds like fun? Then we’d would love to get to know you! Send your resumé and cover letter to email@example.com and if you have any questions about the opening, don’t hesitate to contact Björn Handell at firstname.lastname@example.org